1. Ordering
2. Payment
3. Delivery
4. Logging in
5. Contact
6. Claims return policy
7. About Oemmotorparts
   

You pay for each order that you place. When paying under rembours (Cash on delivery: only in the Netherlands) rembours costs will also be charged.
For stickers and other small non-original parts or accessories there are lower postage costs.
The site automatically calculates postage costs. Postage costs outside the Netherlands can be found on the link below and are also calculated and shown after you register your name and address (when ordering). After confirming your order no additional costs are charged. Parts that are sent later will be sent free of charge.
For shipping and handling costs per country have a look here.

Yes, you can order from all over Europe. The shipping and handling costs are automatically calculated as soon as you are registered (just follow the ordering steps for this). If your country is not listed, email us using the form at customer service.

You can order the right part by:
1. Choosing the right model.
2. Check the colours and also put them in the remark with the parts.
Give us your frame number(s) with your order when you are not, we will check it for you again.

When the name on the banking account, which you use to pay, is the same used to order, everything will be OK. If somebody else has paid for you, please fill in the mail form to let us know!

1. You must be 18 years or older to order. Minors must have the permission of their parents or guardian before they may
2. Return shipments are only accepted after our permission, Always contact us, before you return your goods! The shipment costs for the return shipments are for the customer. All return shipments must be free of charge.
3. Along with refused or undeliverable shipments we will charge you €. 15.00 and additional costs or collectors fee.
4. Our Terms Of Delivery can be found on our homepage, or else you can request them by mail. We will send it to you by mail.

A refund will be on your banking account within 30 days after you return shipment was delivered at our door. Due to circumstances it accidentally can take a while, but not more then 30 days. Our system is secured that no refund is given if there is an unpaid account. This is to protect evil-minded people and us. Unfortunately occasionally a client with the best intensions will be the victim. This will happen if a delivery service will attend us in time or not at all that a ‘Cash On Delivery’ payment is received. The payment will be unpaid with us, and the customer has already paid. Unfortunately, but it sometimes happens.

A return shipment with an exchange of goods will take comparatively speaking a while. Normally it will take two till three weeks before you will receive the other article. We do our best to improve this system. A return shipment must be delivered free of charge at all times
When the customer wants a refund of his or her money and it is not possible, the customer can demand a credit note. A return shipment is possible by mutual agreement (This is not valid for special ordered goods). With a return shipment the shipments costs will be charged at all times. The client has 7 days time to consider an order. To return the order is possible by mutual agreement (This is not valid for special ordered goods). If the specially ordered goods can’t be send back by OEMMOTORPARTS to the wholesale business, because it is a custom order. The customer can make no claim to OEMMOTORPARTS. When the customer does return the goods, we can put it on stock and try to sell the goods by mutual arrangement to another customer. The payment will still be returned reduces with additional costs when applicable.

On every item is technically a two-year warranty. This is not applied to goods that are liable to wear like: brake pads, chain kits, bulb, batteries, seals etc. These products have one year of guarantee on production of material errors. NOT on life expectancy or number of kilometres or mileages. Faulty articles will be repaired if possible and otherwise replaces. Only for unused articles a refund is applicable. When the customer did not professionally mounted the product and the product will fail there will be no guarantee on the product.

If you have made an appointment to pick up a parcel, the delivery(wo)man will collect the parcel within the agreed period of time. When you are not at home, the delivery (wo) man will inform us and an invoice will be made of the costs for your account.

This mean that the article is not deliverable on short notice and will not be in back-order. You can check later on if the article is available. You can try to order it again.

When you have paid with a Euro card or IDEAL, than you have paid in advance. This mean that the article mentioned on the invoice as temporarily sold out, is already paid for and the money is not on your banking account. The money will be refunded.

The average delivery time for a products (article)

If the parts are not delivered within the above-mentioned schedule, you can be sure the will be a delivery time on it. When not noticed by us, please let us know.
After this, you can read when a part is not in stock!

When a part is ordered which is not in stock, the delivery can take a while. If the parts are not delivered within the above-mentioned schedule, you can be sure there will be a delivery time on it and the article will be delivered as soon as possible. For more information you can contact us. Polyester parts, Cowling or custom parts the delivery time 3 weeks when not in stock.

If you have received an order confirmation e-mail, but you haven’t ordered anything. Let us know with the mail form under customer service. And we will take care of it.

1. In advance, you transfer the money for your order to our bank account, after receiving the payment we will process your order. After ordering you will receive an email with all the information needed to transfer the money to us.
2. Pay directly online with your credit card, it is quick and your order will be processed immediately.
3. With Ideal. You pay with the electronic system of your bank (Dutch customers only).
4. You CAN NOT pay using a money order. Money orders sent to us will be returned.
   

Under rembours (‘Cash On Delivery’ only in the Netherlands), you pay the postman. You will be charged 6,00 rembours costs above the normal costs. As soon as we have sent your order you will receive an email so you have time to get the money ready for the postman. The maximum amount of money for ‘Cash On Delivery’ is €. 1360.00.

Yes, you can. Just choose credit card as payment method when ordering.

Yes, you can. Just click Rabo Direct in the payment screen.

Please wait a couple of working days before contacting us by mail. We know is uncomfortable, but we cannot help it.

We can collect the debt only once by the delivery service. That’s why you must pay the whole amount of money, also for the undelivered articles. The remaining articles will be sending to you for free. On our site, under the order status, you can mention if you want to receive your orders in parts, or if you want to wait if the order is complete.

Our Address:
Name: O.E.M. Tiel B.V.
Street: Lutterveldweg 5 A
Postal code: 4005LD Tiel
Country: The Netherlands.

For international payments:

Rabobank
International Bank Account number (IBAN): NL38 RABO 0108 6137 63
S.W.I.F.T. Bank Identifier Code (BIC): RABONL2U

Your order will be taken care of after we have received the money.

Standing order (eenmalige machtiging)
The total amount of money is collected from your account automatically. Be sure that you have enough money in your account and there are no special restrictions!

No, you cannot pay using a money order! Money orders sent to us will be returned.

Yes, you can pay using a standing order. This is only for the Netherlands.

No, do not send us checks! Ask your bank to transfer your payment directly to our bank account.

PARTS, ACCESORY, SCOOTERS
All the parts and accesory will be our property, untill the complete invoice is paid. We can always in any cirumstance get our parts back.

Yes, if an article is in back-order for longer than one month you will automatically receive an email with a proposition to get your money back. You can also choose to wait if you want. You can get your money back for an article by clicking 'Money back for article' under 'Order status'. If an article is in back-order we do expect to be able to deliver it.

If an article is in back-order it means our supplier and we didn't have it in stock. We have to wait until the supplier gets new stock. This may take a week up to 3 weeks.
If there are back orders in an order, we will send the other articles in an order that are in stock within a week.

When we can’t deliver an article with your order at once, we will put this on the bottom part of your invoice when you receive the parcel. This article must be re-ordered due to the fact we do not have subsequent deliveries or Back-orders. The amount of money we are in debt with you will be returned on your banking account!

If your brand or type is not mentioned on the website, we (still) are not going to deliver the goods. This is unpleasant for you when you really want the parts. You can mail us your requests and we will take a decision what we could do for you.

Shipments in the Netherlands are by the …… Parcels are delivered at the door. When you didn’t received the package, this can mean 5 things:

1. A housemate, inmate or a member of the family has accepted the order without informing you
2. The delivery service has delivered the package with your neighbours, because you were not at home at the time. He will let you know by a note in de mailbox. This note can get lost with newspapers or door-to-door advertising. Have you found the note, you can inform the delivery service when the when the package will be delivered again.
3. The delivery service didn’t have you home. He or she will try it several times.
4. The delivery service didn’t have you home after several times. The package is returned to us. You can expect a notice from us.
5. The delivery service lost the package!
   

If an article was damaged during transport you can send it back to us. We will then send you a new one as soon as possible. See also the other questions in this category.

You will get all the details and information by us in the order status screen. On our website there is a link to delivery service for a Track & Trace.

Not all packages get a Track & Trace code (for example stickers in an envelope). There will only be a Track & Trace code if it is mentioned under ‘Order status’. When is not there, we do not have it either.

Normally you only hear from us when we have sent (a part of) your order. It is possible that an article is in order for a longer time, and then you don't hear anything from us. You can check this yourself at Order Status on the site. If your order is in progress there it means we haven't forgotten about it. If we know more about the delivery time we will show that information there also.

You can let us know by logging in and then select under ‘order status’ the order you mean. Below the order list with articles you can let us know that you want to receive the order partly, also when the articles are not in stock?

As soon as your order has been paid and completely sent, we make an invoice for it. This invoice can be downloaded and printed under 'Order status' on the site.

As soon as you place an order at OEMMOTORPARTS you receive an email. If you didn't get that, then something went wrong. Email us your address and order number via the mail form at Customer Service and we will check what went wrong.

Yes, all data on the site are always up to date. The site is directly linked to our order system. What you see at 'Order Status' is always up to date.

When you are ordering for the first time, you don’t have to log in. After ordering you will be in our system and you can log in to see your order.

By clicking the link below, you can request your password. The password will be sent to your e-mail address.

You can e-mail us by the mail form on the site (customer services) unless you have other instructions. This is the only way to e-mail us.

We try to answer all the e-mails as soon as possible. It can happen that by the huge amount of e-mail we get, that it can take a few days before you will get your answer.

NB! Should you return something to us, make sure you pay the shipping costs. We do not accept shipments we have to pay for.

See also ‘Claims and return policy’

No, at this time it is not possible to reach us by phone. All communications are done by mail form. This way we can divide our time better to make sure orders are sent as quickly as possible.

OEMMOTORPARTS wants you to be completely satisfied with your on-line shopping experience. If an article you purchased from us is defective or simply not to your satisfaction, you may return it within 8 days of receipt for an exchange or a refund of your purchase price. See also: 'How do I return something?

A return shipment with an exchange of goods will take comparatively speaking a while. Normally it will take two till three weeks before you will receive the other article. We do our best to improve this system. A return shipment must be delivered free of charge at all times
When the customer wants a refund of his or her money and it is not possible, the customer can demand a credit note. A return shipment is possible by mutual agreement (This is not valid for special ordered goods). With a return shipment the shipments costs will be charged at all times. The client has 7 days time to consider the order. To return the order is possible by mutual agreement (This is not valid for special ordered goods). If the specially ordered goods can’t be send back by OEMMOTORPARTS to the wholesale business, because it is a custom order. The customer can make no claim to OEMMOTORPARTS. When the customer does return the goods, we can put it on stock and try to sell the goods by mutual arrangement to another customer. The payment will still be returned reduces with additional costs when applicable.

We try to make reimbursements as soon as possible. It is of great importance that we have registered your bank account number so we can pay you. Therefore check if we have your bank details under LOG IN. If you see your bank account details there, we will pay you as soon as possible.

If an article was damaged during transport you can send it back to us. We will then send you a new one as soon as possible. See also the other questions in this category.

The loading speed depends on the speed of your Internet connection, amount of data, the number of customers that are visiting the website.

Normally all browser must present the site correctly. We do not have a site for handheld computers, pda or Internet telephones.

Privacy Policy:
Personal record
We shall not give your personal record to a third party of what kind. We appreciate your trust in us, and we will do our best to protect your personal record. On your request we will send you, your personal record.

All the communication between OEMMOTORPARTS and the server is without human interference.

OEMMOTORPARTS has extended possibilities to follow and analyse the Internet behaviour. We use this data to improve our website!

This Privacy Policy gives no right for any decision, in all cases OEMMOTORPARTS decides. OEMMOTORPARTS has the right to alter or change this Privacy Policy without further notice.

Cookies.
A cookie is a package of information that is sends to you by our web server, and saved on your system. Cookies can be used to save temporarily information and to speed up navigation. Also several services can be offered. When you do not accept cookies, it could have influence on function of the website.

Last modifications in this text was 14-06-07