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HACKER SAFE certified sites prevent over 99.9% of hacker crime. Home > Manual, help and conditions
OEM Motorparts manual, help and conditions
  1. Ordering
  2. Payment
  3. Delivery
  4. Logging in
  5. Contact
  6. Claims return policy
  7. About Oemmotorparts
1. Ordering
  Shipping Costs
   

You pay for each order that you place. When paying under rembours (Cash on delivery: only in the Netherlands) rembours costs will also be charged.
For stickers and other small non-original parts or accessories there are lower postage costs.
The site automatically calculates postage costs. Postage costs outside the Netherlands can be found on the link below and are also calculated and shown after you register your name and address (when ordering). After confirming your order no additional costs are charged. Parts that are sent later will be sent free of charge.
For shipping and handling costs per country have a look here.

 

  Can I order from my country?
   

Yes, you can order from all over Europe. The shipping and handling costs are automatically calculated as soon as you are registered (just follow the ordering steps for this). If your country is not listed, email us using the form at customer service.

 

  How do I know if a part is ordered?
   

You can order the right part by:
1. Choosing the right model.
2. Check the colours and also put them in the remark with the parts.
Give us your frame number(s) with your order when you are not, we will check it for you again.

 

  I have forgotten to mention an order number with my payment! Will everything be Ok?
   

When the name on the banking account, which you use to pay, is the same used to order, everything will be OK. If somebody else has paid for you, please fill in the mail form to let us know!

 

  Are the prices including taxes?
    Yes, all prices include 19% tax.

 

  General conditions
   
  1. You must be 18 years or older to order. Minors must have the permission of their parents or guardian before they may
  2. Return shipments are only accepted after our permission, Always contact us, before you return your goods! The shipment costs for the return shipments are for the customer. All return shipments must be free of charge.
  3. Along with refused or undeliverable shipments we will charge you €. 15.00 and additional costs or collectors fee.
  4. Our Terms Of Delivery can be found on our homepage, or else you can request them by mail. We will send it to you by mail.
  A Refund
   

A refund will be on your banking account within 30 days after you return shipment was delivered at our door. Due to circumstances it accidentally can take a while, but not more then 30 days. Our system is secured that no refund is given if there is an unpaid account. This is to protect evil-minded people and us. Unfortunately occasionally a client with the best intensions will be the victim. This will happen if a delivery service will attend us in time or not at all that a ‘Cash On Delivery’ payment is received. The payment will be unpaid with us, and the customer has already paid. Unfortunately, but it sometimes happens.

 

  A return shipment or exchange of goods
   

A return shipment with an exchange of goods will take comparatively speaking a while. Normally it will take two till three weeks before you will receive the other article. We do our best to improve this system. A return shipment must be delivered free of charge at all times
When the customer wants a refund of his or her money and it is not possible, the customer can demand a credit note. A return shipment is possible by mutual agreement (This is not valid for special ordered goods). With a return shipment the shipments costs will be charged at all times. The client has 7 days time to consider an order. To return the order is possible by mutual agreement (This is not valid for special ordered goods). If the specially ordered goods can’t be send back by OEMMOTORPARTS to the wholesale business, because it is a custom order. The customer can make no claim to OEMMOTORPARTS. When the customer does return the goods, we can put it on stock and try to sell the goods by mutual arrangement to another customer. The payment will still be returned reduces with additional costs when applicable.

 

  A product
   

On every item is technically a two-year warranty. This is not applied to goods that are liable to wear like: brake pads, chain kits, bulb, batteries, seals etc. These products have one year of guarantee on production of material errors. NOT on life expectancy or number of kilometres or mileages. Faulty articles will be repaired if possible and otherwise replaces. Only for unused articles a refund is applicable. When the customer did not professionally mounted the product and the product will fail there will be no guarantee on the product.

 

  A take out order
   

If you have made an appointment to pick up a parcel, the delivery(wo)man will collect the parcel within the agreed period of time. When you are not at home, the delivery (wo) man will inform us and an invoice will be made of the costs for your account.

 

  Additional parts can always be supplied/subsequent delivery/ BACK-ORDER
    When we can’t deliver an article with your order at once, we will put this on the bottom part of your invoice when you receive the parcel. This article must be re-ordered due to the fact we do not have subsequent deliveries or Back-orders. The amount of money we are in debt with you will be returned on your banking account

This mean that the article is not deliverable on short notice and will not be in back-order. You can check later on if the article is available. You can try to order it again.

When you have paid with a Euro card or IDEAL, than you have paid in advance. This mean that the article mentioned on the invoice as temporarily sold out, is already paid for and the money is not on your banking account. The money will be refunded.

 

  Normal delivery time
    OEMmotorparts will ship by Post and with a transporter. If an article is in stock, it will be shipped within 3 working days after your order. Our transporter sometimes needs 2 working days to deliver the package at your address. Therefore our delivery time will normally be three till five days, for the sureness we will take three till seven day in mind. Something can go wrong, that’s why we are people

The average delivery time for a products (article)

 

  Average delivery time for products
   

If the parts are not delivered within the above-mentioned schedule, you can be sure the will be a delivery time on it. When not noticed by us, please let us know.
After this, you can read when a part is not in stock!

 

  When a part is not in stock
   

When a part is ordered which is not in stock, the delivery can take a while. If the parts are not delivered within the above-mentioned schedule, you can be sure there will be a delivery time on it and the article will be delivered as soon as possible. For more information you can contact us. Polyester parts, Cowling or custom parts the delivery time 3 weeks when not in stock.

 

  I have received a confirmation, but I didn’t order anything on your site!
   

If you have received an order confirmation e-mail, but you haven’t ordered anything. Let us know with the mail form under customer service. And we will take care of it.

 

2. Payments
  How can I pay?
   
  1. In advance, you transfer the money for your order to our bank account, after receiving the payment we will process your order. After ordering you will receive an email with all the information needed to transfer the money to us.
  2. Pay directly online with your credit card, it is quick and your order will be processed immediately.
  3. With Ideal. You pay with the electronic system of your bank (Dutch customers only).
  4. You CAN NOT pay using a money order. Money orders sent to us will be returned.
  What is Cash On Delivery order?
   

Under rembours (‘Cash On Delivery’ only in the Netherlands), you pay the postman. You will be charged 6,00 rembours costs above the normal costs. As soon as we have sent your order you will receive an email so you have time to get the money ready for the postman. The maximum amount of money for ‘Cash On Delivery’ is €. 1360.00.

 

  Can I pay with credit card?
   

Yes, you can. Just choose credit card as payment method when ordering.

 

  Can I use IDEAL to pay?
   

Yes, you can. Just click Rabo Direct in the payment screen.

 

  I have paid immediately. The money is transferred, but my order status is still ‘UNPAID’. What now?
    Lots of people think that the money is immediately in our banking account, when it is not on your account anymore. Unfortunately it is, also when you paid thru the Internet. All banks ‘keep’ the money for 2 till 3 days. Only when you transfer the money by phone, the bank will inform us immediately.
We check our account daily and change the payment status on our website when we have received the money.

Please wait a couple of working days before contacting us by mail. We know is uncomfortable, but we cannot help it.

 

  My Order is a ‘Cash On Delivery’ order and partly send, why do I have to pay for the full?
   

We can collect the debt only once by the delivery service. That’s why you must pay the whole amount of money, also for the undelivered articles. The remaining articles will be sending to you for free. On our site, under the order status, you can mention if you want to receive your orders in parts, or if you want to wait if the order is complete.

 

  What are your bank details?
    Pay in advance,
Our account number is: 108 613 763
Name of our bank: Rabobank.

Our Address:
Name: O.E.M. Tiel B.V.
Street: Lutterveldweg 5 A
Postal code: 4005LD Tiel
Country: The Netherlands.

For international payments:

Rabobank
International Bank Account number (IBAN): NL38 RABO 0108 6137 63
S.W.I.F.T. Bank Identifier Code (BIC): RABONL2U

Your order will be taken care of after we have received the money.

Standing order (eenmalige machtiging)
The total amount of money is collected from your account automatically. Be sure that you have enough money in your account and there are no special restrictions!

 

  Can I pay using a money order?
   

No, you cannot pay using a money order! Money orders sent to us will be returned.

 

  Can I pay with a standing order (only in the Netherlands)?
   

Yes, you can pay using a standing order. This is only for the Netherlands.

 

  Can I send you a check?
   

No, do not send us checks! Ask your bank to transfer your payment directly to our bank account.

 

  Ownership
   

PARTS, ACCESORY, SCOOTERS
All the parts and accesory will be our property, untill the complete invoice is paid. We can always in any cirumstance get our parts back.

 

3. Deliveries
  An article has been in back-order for quite a while. Can I get my money back?
   

Yes, if an article is in back-order for longer than one month you will automatically receive an email with a proposition to get your money back. You can also choose to wait if you want. You can get your money back for an article by clicking 'Money back for article' under 'Order status'. If an article is in back-order we do expect to be able to deliver it.

 

  There is an article in back-order, what does this mean?
   

If an article is in back-order it means our supplier and we didn't have it in stock. We have to wait until the supplier gets new stock. This may take a week up to 3 weeks.
If there are back orders in an order, we will send the other articles in an order that are in stock within a week.

 

  There is an article in back-order, must I pay the shipping cost again?
   

When we can’t deliver an article with your order at once, we will put this on the bottom part of your invoice when you receive the parcel. This article must be re-ordered due to the fact we do not have subsequent deliveries or Back-orders. The amount of money we are in debt with you will be returned on your banking account!

 

  When are you going to deliver the parts for Brand X, Type?
   

If your brand or type is not mentioned on the website, we (still) are not going to deliver the goods. This is unpleasant for you when you really want the parts. You can mail us your requests and we will take a decision what we could do for you.

 

  Who will take care for the delivery?
   

Shipments in the Netherlands are by the …… Parcels are delivered at the door. When you didn’t received the package, this can mean 5 things:

  1. A housemate, inmate or a member of the family has accepted the order without informing you
  2. The delivery service has delivered the package with your neighbours, because you were not at home at the time. He will let you know by a note in de mailbox. This note can get lost with newspapers or door-to-door advertising. Have you found the note, you can inform the delivery service when the when the package will be delivered again.
  3. The delivery service didn’t have you home. He or she will try it several times.
  4. The delivery service didn’t have you home after several times. The package is returned to us. You can expect a notice from us.
  5. The delivery service lost the package!
  During transportation something was damaged. What next?
   

If an article was damaged during transport you can send it back to us. We will then send you a new one as soon as possible. See also the other questions in this category.

 

  Can I follow my order with ‘Track & Trace’?
    Yes, you can follow your package online thru the site of???

You will get all the details and information by us in the order status screen. On our website there is a link to delivery service for a Track & Trace.

Not all packages get a Track & Trace code (for example stickers in an envelope). There will only be a Track & Trace code if it is mentioned under ‘Order status’. When is not there, we do not have it either.

 

  I have placed an order and got a confirmation but haven't heard from it since?
   

Normally you only hear from us when we have sent (a part of) your order. It is possible that an article is in order for a longer time, and then you don't hear anything from us. You can check this yourself at Order Status on the site. If your order is in progress there it means we haven't forgotten about it. If we know more about the delivery time we will show that information there also.

 

  How can I make clear that my ‘Cash On Delivery’ order may not be shipped until it is complete?
   

You can let us know by logging in and then select under ‘order status’ the order you mean. Below the order list with articles you can let us know that you want to receive the order partly, also when the articles are not in stock?

 

  What happens if I am not at home when the mailman comes with a package?
    In the Netherlands you will receive a note from the mailman in your mailbox with which you can collect the package at the local post office. For other countries this may be different.

 

  I haven't received an invoice, how do I get an invoice?
   

As soon as your order has been paid and completely sent, we make an invoice for it. This invoice can be downloaded and printed under 'Order status' on the site.

 

  I have ordered something at OEMMOTORPARTS but didn't get a confirmation. Did something go wrong?
   

As soon as you place an order at OEMMOTORPARTS you receive an email. If you didn't get that, then something went wrong. Email us your address and order number via the mail form at Customer Service and we will check what went wrong.

 

  Is the data about by order at 'Order Status' up to date?
   

Yes, all data on the site are always up to date. The site is directly linked to our order system. What you see at 'Order Status' is always up to date.

 

4. Logging in
  I am ordering for the first time with you, but I haven’t got a Login code? How can I get one?
   

When you are ordering for the first time, you don’t have to log in. After ordering you will be in our system and you can log in to see your order.

 

  I am already a registered customer with you and I have forgotten my password. How do I get a new?
   

By clicking the link below, you can request your password. The password will be sent to your e-mail address.

 

5. Contact / address
  I have sent you e-mail, but I have not recieved an answer jet?
   

You can e-mail us by the mail form on the site (customer services) unless you have other instructions. This is the only way to e-mail us.

 

  I have sent you an e-mail with the e-mail form on you site, but I still haven’t got an answer? When will I get one?
 

We try to answer all the e-mails as soon as possible. It can happen that by the huge amount of e-mail we get, that it can take a few days before you will get your answer.

 

  What is your address?
    O.E.M. Tiel B.V.
Lutterveldweg 5 A
4005 LD Tiel
The Netherlands

NB! Should you return something to us, make sure you pay the shipping costs. We do not accept shipments we have to pay for.

See also ‘Claims and return policy’

 

  Can I call you?
   

No, at this time it is not possible to reach us by phone. All communications are done by mail form. This way we can divide our time better to make sure orders are sent as quickly as possible.

 

6. Claims/return policy
  I have received an article but it is not correct or it isn't what I expected. Can I return it?
   

OEMMOTORPARTS wants you to be completely satisfied with your on-line shopping experience. If an article you purchased from us is defective or simply not to your satisfaction, you may return it within 8 days of receipt for an exchange or a refund of your purchase price. See also: 'How do I return something?

 

  How do I return something?
   

A return shipment with an exchange of goods will take comparatively speaking a while. Normally it will take two till three weeks before you will receive the other article. We do our best to improve this system. A return shipment must be delivered free of charge at all times
When the customer wants a refund of his or her money and it is not possible, the customer can demand a credit note. A return shipment is possible by mutual agreement (This is not valid for special ordered goods). With a return shipment the shipments costs will be charged at all times. The client has 7 days time to consider the order. To return the order is possible by mutual agreement (This is not valid for special ordered goods). If the specially ordered goods can’t be send back by OEMMOTORPARTS to the wholesale business, because it is a custom order. The customer can make no claim to OEMMOTORPARTS. When the customer does return the goods, we can put it on stock and try to sell the goods by mutual arrangement to another customer. The payment will still be returned reduces with additional costs when applicable.

 

  There is a credit order under Order Status. When will my money be reimbursed?
   

We try to make reimbursements as soon as possible. It is of great importance that we have registered your bank account number so we can pay you. Therefore check if we have your bank details under LOG IN. If you see your bank account details there, we will pay you as soon as possible.

 

  During transportation something was damaged. What next?
   

If an article was damaged during transport you can send it back to us. We will then send you a new one as soon as possible. See also the other questions in this category.

 

7. About OEMMOTORPARTS
  Why does it sometimes take so long until the fiches are loaded?
   

The loading speed depends on the speed of your Internet connection, amount of data, the number of customers that are visiting the website.

 

  I am a user of Netscape/Browser X and it doesn’t work with your site!
   

Normally all browser must present the site correctly. We do not have a site for handheld computers, pda or Internet telephones.

 

  Privacy Policy
    OEMMOTORPARTS protects the privacy of their visitors, to let you know what we do with your personal record; we have made a Privacy Policy:

Privacy Policy:
Personal record
We shall not give your personal record to a third party of what kind. We appreciate your trust in us, and we will do our best to protect your personal record. On your request we will send you, your personal record.

All the communication between OEMMOTORPARTS and the server is without human interference.

OEMMOTORPARTS has extended possibilities to follow and analyse the Internet behaviour. We use this data to improve our website!

This Privacy Policy gives no right for any decision, in all cases OEMMOTORPARTS decides. OEMMOTORPARTS has the right to alter or change this Privacy Policy without further notice.

Cookies.
A cookie is a package of information that is sends to you by our web server, and saved on your system. Cookies can be used to save temporarily information and to speed up navigation. Also several services can be offered. When you do not accept cookies, it could have influence on function of the website.

Last modifications in this text was 14-06-07

 

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