1. Ordering
2. Payment
3. Delivery
4. Logging in
5. Contact
6. Claims return policy
7. About Oemmotorparts
8. General Terms and Conditions

You pay for each order that you place. When paying under rembours (Cash on delivery: only in the Netherlands) rembours costs will also be charged.
For stickers and other small non-original parts or accessories there are lower postage costs.
The site automatically calculates postage costs. Postage costs outside the Netherlands can be found on the link below and are also calculated and shown after you register your name and address (when ordering). After confirming your order no additional costs are charged. Parts that are sent later will be sent free of charge.
For shipping and handling costs per country have a look here.

Yes, you can order from all over Europe. The shipping and handling costs are automatically calculated as soon as you are registered (just follow the ordering steps for this). If your country is not listed, email us using the form at customer service.

You can order the right part by:
1. Choosing the right model.
2. Check the colours and also put them in the remark with the parts.
Give us your frame number(s) with your order when you are not, we will check it for you again.

When the name on the banking account, which you use to pay, is the same used to order, everything will be OK. If somebody else has paid for you, please fill in the mail form to let us know!

1. You must be 18 years or older to order. Minors must have the permission of their parents or guardian before they may
2. Return shipments are only accepted after our permission, Always contact us, before you return your goods! The shipment costs for the return shipments are for the customer. All return shipments must be free of charge.
3. Along with refused or undeliverable shipments we will charge you €. 15.00 and additional costs or collectors fee.
4. Our Terms Of Delivery can be found on our homepage, or else you can request them by mail. We will send it to you by mail.

A refund will be on your banking account within 30 days after you return shipment was delivered at our door. Due to circumstances it accidentally can take a while, but not more then 30 days. Our system is secured that no refund is given if there is an unpaid account. This is to protect evil-minded people and us. Unfortunately occasionally a client with the best intensions will be the victim. This will happen if a delivery service will attend us in time or not at all that a ‘Cash On Delivery’ payment is received. The payment will be unpaid with us, and the customer has already paid. Unfortunately, but it sometimes happens.

A return shipment with an exchange of goods will take comparatively speaking a while. Normally it will take two till three weeks before you will receive the other article. We do our best to improve this system. A return shipment must be delivered free of charge at all times
When the customer wants a refund of his or her money and it is not possible, the customer can demand a credit note. A return shipment is possible by mutual agreement (This is not valid for special ordered goods). With a return shipment the shipments costs will be charged at all times. The client has 7 days time to consider an order. To return the order is possible by mutual agreement (This is not valid for special ordered goods). If the specially ordered goods can’t be send back by OEMMOTORPARTS to the wholesale business, because it is a custom order. The customer can make no claim to OEMMOTORPARTS. When the customer does return the goods, we can put it on stock and try to sell the goods by mutual arrangement to another customer. The payment will still be returned reduces with additional costs when applicable.

On every item is technically a two-year warranty. This is not applied to goods that are liable to wear like: brake pads, chain kits, bulb, batteries, seals etc. These products have one year of guarantee on production of material errors. NOT on life expectancy or number of kilometres or mileages. Faulty articles will be repaired if possible and otherwise replaces. Only for unused articles a refund is applicable. When the customer did not professionally mounted the product and the product will fail there will be no guarantee on the product.

If you have made an appointment to pick up a parcel, the delivery(wo)man will collect the parcel within the agreed period of time. When you are not at home, the delivery (wo) man will inform us and an invoice will be made of the costs for your account.

This mean that the article is not deliverable on short notice and will not be in back-order. You can check later on if the article is available. You can try to order it again.

When you have paid with a Euro card or IDEAL, than you have paid in advance. This mean that the article mentioned on the invoice as temporarily sold out, is already paid for and the money is not on your banking account. The money will be refunded.

The average delivery time for a products (article)

If the parts are not delivered within the above-mentioned schedule, you can be sure the will be a delivery time on it. When not noticed by us, please let us know.
After this, you can read when a part is not in stock!

When a part is ordered which is not in stock, the delivery can take a while. If the parts are not delivered within the above-mentioned schedule, you can be sure there will be a delivery time on it and the article will be delivered as soon as possible. For more information you can contact us. Polyester parts, Cowling or custom parts the delivery time 3 weeks when not in stock.

If you have received an order confirmation e-mail, but you haven’t ordered anything. Let us know with the mail form under customer service. And we will take care of it.

1. In advance, you transfer the money for your order to our bank account, after receiving the payment we will process your order. After ordering you will receive an email with all the information needed to transfer the money to us.
2. Pay directly online with your credit card, it is quick and your order will be processed immediately.
3. With Ideal. You pay with the electronic system of your bank (Dutch customers only).
4. You CAN NOT pay using a money order. Money orders sent to us will be returned.
   

Under rembours (‘Cash On Delivery’ only in the Netherlands), you pay the postman. You will be charged 6,00 rembours costs above the normal costs. As soon as we have sent your order you will receive an email so you have time to get the money ready for the postman. The maximum amount of money for ‘Cash On Delivery’ is €. 1360.00.

Yes, you can. Just choose credit card as payment method when ordering.

Yes, you can. Just click Rabo Direct in the payment screen.

Please wait a couple of working days before contacting us by mail. We know is uncomfortable, but we cannot help it.

We can collect the debt only once by the delivery service. That’s why you must pay the whole amount of money, also for the undelivered articles. The remaining articles will be sending to you for free. On our site, under the order status, you can mention if you want to receive your orders in parts, or if you want to wait if the order is complete.

Our Address:
Name: O.E.M. Tiel B.V.
Street: Lutterveldweg 5 A
Postal code: 4005LD Tiel
Country: The Netherlands.

For international payments:

Rabobank
International Bank Account number (IBAN): NL38 RABO 0108 6137 63
S.W.I.F.T. Bank Identifier Code (BIC): RABONL2U

Your order will be taken care of after we have received the money.

Standing order (eenmalige machtiging)
The total amount of money is collected from your account automatically. Be sure that you have enough money in your account and there are no special restrictions!

No, you cannot pay using a money order! Money orders sent to us will be returned.

Yes, you can pay using a standing order. This is only for the Netherlands.

No, do not send us checks! Ask your bank to transfer your payment directly to our bank account.

PARTS, ACCESORY, SCOOTERS
All the parts and accesory will be our property, untill the complete invoice is paid. We can always in any cirumstance get our parts back.

Yes, if an article is in back-order for longer than one month you will automatically receive an email with a proposition to get your money back. You can also choose to wait if you want. You can get your money back for an article by clicking 'Money back for article' under 'Order status'. If an article is in back-order we do expect to be able to deliver it.

If an article is in back-order it means our supplier and we didn't have it in stock. We have to wait until the supplier gets new stock. This may take a week up to 3 weeks.
If there are back orders in an order, we will send the other articles in an order that are in stock within a week.

When we can’t deliver an article with your order at once, we will put this on the bottom part of your invoice when you receive the parcel. This article must be re-ordered due to the fact we do not have subsequent deliveries or Back-orders. The amount of money we are in debt with you will be returned on your banking account!

If your brand or type is not mentioned on the website, we (still) are not going to deliver the goods. This is unpleasant for you when you really want the parts. You can mail us your requests and we will take a decision what we could do for you.

Shipments in the Netherlands are by the …… Parcels are delivered at the door. When you didn’t received the package, this can mean 5 things:

1. A housemate, inmate or a member of the family has accepted the order without informing you
2. The delivery service has delivered the package with your neighbours, because you were not at home at the time. He will let you know by a note in de mailbox. This note can get lost with newspapers or door-to-door advertising. Have you found the note, you can inform the delivery service when the when the package will be delivered again.
3. The delivery service didn’t have you home. He or she will try it several times.
4. The delivery service didn’t have you home after several times. The package is returned to us. You can expect a notice from us.
5. The delivery service lost the package!
   

If an article was damaged during transport you can send it back to us. We will then send you a new one as soon as possible. See also the other questions in this category.

You will get all the details and information by us in the order status screen. On our website there is a link to delivery service for a Track & Trace.

Not all packages get a Track & Trace code (for example stickers in an envelope). There will only be a Track & Trace code if it is mentioned under ‘Order status’. When is not there, we do not have it either.

Normally you only hear from us when we have sent (a part of) your order. It is possible that an article is in order for a longer time, and then you don't hear anything from us. You can check this yourself at Order Status on the site. If your order is in progress there it means we haven't forgotten about it. If we know more about the delivery time we will show that information there also.

You can let us know by logging in and then select under ‘order status’ the order you mean. Below the order list with articles you can let us know that you want to receive the order partly, also when the articles are not in stock?

As soon as your order has been paid and completely sent, we make an invoice for it. This invoice can be downloaded and printed under 'Order status' on the site.

As soon as you place an order at OEMMOTORPARTS you receive an email. If you didn't get that, then something went wrong. Email us your address and order number via the mail form at Customer Service and we will check what went wrong.

Yes, all data on the site are always up to date. The site is directly linked to our order system. What you see at 'Order Status' is always up to date.

When you are ordering for the first time, you don’t have to log in. After ordering you will be in our system and you can log in to see your order.

By clicking the link below, you can request your password. The password will be sent to your e-mail address.

You can e-mail us by the mail form on the site (customer services) unless you have other instructions. This is the only way to e-mail us.

We try to answer all the e-mails as soon as possible. It can happen that by the huge amount of e-mail we get, that it can take a few days before you will get your answer.

NB! Should you return something to us, make sure you pay the shipping costs. We do not accept shipments we have to pay for.

See also ‘Claims and return policy’

No, at this time it is not possible to reach us by phone. All communications are done by mail form. This way we can divide our time better to make sure orders are sent as quickly as possible.

OEMMOTORPARTS wants you to be completely satisfied with your on-line shopping experience. If an article you purchased from us is defective or simply not to your satisfaction, you may return it within 8 days of receipt for an exchange or a refund of your purchase price. See also: 'How do I return something?

A return shipment with an exchange of goods will take comparatively speaking a while. Normally it will take two till three weeks before you will receive the other article. We do our best to improve this system. A return shipment must be delivered free of charge at all times
When the customer wants a refund of his or her money and it is not possible, the customer can demand a credit note. A return shipment is possible by mutual agreement (This is not valid for special ordered goods). With a return shipment the shipments costs will be charged at all times. The client has 7 days time to consider the order. To return the order is possible by mutual agreement (This is not valid for special ordered goods). If the specially ordered goods can’t be send back by OEMMOTORPARTS to the wholesale business, because it is a custom order. The customer can make no claim to OEMMOTORPARTS. When the customer does return the goods, we can put it on stock and try to sell the goods by mutual arrangement to another customer. The payment will still be returned reduces with additional costs when applicable.

We try to make reimbursements as soon as possible. It is of great importance that we have registered your bank account number so we can pay you. Therefore check if we have your bank details under LOG IN. If you see your bank account details there, we will pay you as soon as possible.

If an article was damaged during transport you can send it back to us. We will then send you a new one as soon as possible. See also the other questions in this category.

The loading speed depends on the speed of your Internet connection, amount of data, the number of customers that are visiting the website.

Normally all browser must present the site correctly. We do not have a site for handheld computers, pda or Internet telephones.

General Terms and Conditions of:

OEM Motorparts
Lutterveldweg 5-A
4005 LD Tiel
Holland

Chamber of Commerce No. for Midden-Nederland: 11049436

Article 1: Applicability, definitions

1. These Terms and Conditions apply to any offer and to any agreement of sale and purchase that is concluded via the website(s) www.oemmotorparts.com of Moto Group bv., established in Tiel, hereinafter to be referred to as: “O.E.M.”.
2. The buyer shall be referred to as “the Other Party”.
3. A number of provisions in these General Terms and Conditions relate to a natural person who does not act in the capacity of a profession or a company. The Other Party shall be referred to as “the Consumer” in the context of these provisions.
4. “In writing” for the purposes of these General Terms and Conditions shall mean: by letter, e-mail, fax or any other mode of communication that is regarded as equivalent to writing in view of advances in technology and conventional practices.
5. “The website” for the purposes of these General Terms and Conditions shall mean: the website(s) of O.E.M. referred to in the first paragraph of this Article.
6. The possible invalidity of (any part of) a provision contained in these General Terms and Conditions shall not affect the validity of the remaining provisions.
7. In the event of a discrepancy or conflict between these General Terms and Conditions and a translation hereof, the Dutch text shall prevail.
8. These General Terms and Conditions shall also apply to subsequent orders and part orders flowing from the agreement.
9. If O.E.M. has already submitted these General Terms and Conditions to the Other Party several times – whether or not via the website – there is a sustainable trading relationship. O.E.M. will then not have to submit the Terms and Conditions again to have them apply to the following agreements.

Article 2: Offers, proposals, prices

1. Each offer and each proposal by O.E.M. is in force during the term referred to in the offer or proposal. An offer or proposal without a validity term is without engagement. O.E.M. is entitled to withdraw an offer or a proposal if this offer or proposal is without engagement, within 2 working days after receipt of the acceptance at the latest.
2. The prices stated in the offer, price lists, on the website, etc. are exclusive of BTW and any other taxes and costs, such as transport and shipping costs, administrative charges, costs related to international payments, import duties and other local government levies. The website clearly states the BTW amount applicable per item as well as any transport and shipping costs or administrative charges.
3. A composite offer or proposal does not oblige O.E.M. to deliver part of the offered items against a corresponding part of the price.
4. If the offer or proposal is based on information provided by the Other Party and this information appears to be incorrect or incomplete or should change at a later date, O.E.M. shall have the right to adjust the prices and/or delivery terms stated.
5. The offer, the proposal and the prices do not automatically apply to repeat or partial orders.
6. The samples and models shown and/or provided, specified colours, dimensions, weights, capacities and other descriptions in brochures, promotion material and/or on the website of O.E.M. are as accurate as possible, but given as indication only. The Other Party may not derive any rights from this.
7. The samples and models provided shall remain the property of O.E.M. and must be returned to O.E.M. on demand at the expense of the Other Party.
a. If (cost) price increasing circumstances occur at the expense of O.E.M. between the date of concluding the agreement and the execution thereof, due to legislation and regulations, government measures, currency fluctuations or price changes of the required materials and/or raw materials, O.E.M. shall have the right to increase the agreed prices and charge these to the Other Party.
b. In the event of price increases within three months of establishing the agreement, the Consumer shall be entitled to dissolve the agreement giving notice in writing. If the Consumer does not inform O.E.M. of its intention to use its right to dissolve the agreement within 14 days of notification of the price change, O.E.M. may assume that the Consumer has agreed to the price change.

Article 3: Establishing agreements

1. The agreement is established after the Other Party has accepted the offer of O.E.M., also if this acceptance deviates on secondary issues from this offer. However, when the acceptance of the Other Party shall deviate in essential aspects, the agreement shall only be concluded if O.E.M. has explicitly agreed with these deviations in writing.
2. If the Other Party places an order via de website, O.E.M. shall only be bound to this order after it has confirmed it to the Other Party. All this, unless otherwise stated on the website.
3. O.E.M. shall only be bound to:
a. an order without prior offer thereto;
b. oral agreements;
c. additions to or changes of the General Terms and Conditions or agreement;
after written confirmation to the Other Party or as soon as O.E.M. - without objection of the Other Party - has started the performance of the order or arrangements.

Article 4: Distance purchasing, reconsideration period

1. This article exclusively applies to the Consumer for distance purchasing in the sense of Article 46a Book 7 of the Netherlands Civil Code.
2. When purchasing at distance (purchasing via the website), the Consumer is entitled to a reconsideration period of 14 calendar days after receipt of the items. The Consumer may terminate the agreement within this term without having to state a reason. Such termination shall take place by means of a written notice to O.E.M. The aforesaid reconsideration period is explicitly excluded by O.E.M. insofar as it concerns an order for items produced or purchased via the website at the request of the Other Party.
3. In the event of termination of the agreement, the items must be returned to O.E.M. in their original packaging, unused and at the expense and risk of the Consumer.
4. O.E.M. shall pay back to the Consumer the payments it has already received from the Consumer as soon as possible but within 14 calendar days after the termination at the latest.
5. O.E.M. has the right to refuse the returned items or to only pay back part of the received payments if the items are not in their original packaging or if they are used and/or damaged. O.E.M. shall inform the Consumer thereof immediately after receipt of the items.

Article 5: Engaging third parties

If required for the proper execution of the agreement according to O.E.M., it shall have the right to have specific deliveries carried out by third parties.

Article 6: Obligations of the Other Party

1. The Other Party must ensure that it shall make all information required for the execution of the agreement available to O.E.M. in time and in the manner required by it, and that the information is correct and complete.
2. The Other Party may only sell on items delivered by O.E.M. in the original packaging from O.E.M. or its supplier. The Other Party may make no changes to the original packaging and shall prevent any damage.
3. If the above obligations are not fulfilled in full or on time, O.E.M. shall have the right to suspend the execution of the agreement until the time that the Other Party has fulfilled its obligations. The costs in connection with the delay obtained and the other consequences arising from this shall be at the expense and risk of the Other Party.
4. If the Other Party fails to comply with its obligations and O.E.M. fails to require performance by the Other Party, it shall not affect O.E.M.'s right to require performance at a later date.

Article 7: Confidential information

1. O.E.M. undertakes not to disclose any confidential information that it has obtained from and about the Other Party in the context of the conclusion and execution of the agreement, which information the Other Party has indicated to be confidential or of which information it can reasonably suspect that it must be treated in confidence. O.E.M. shall only provide this information to third parties insofar as this is necessary for the execution of the agreement.
2. O.E.M. shall take all reasonable precautions to keep the confidential information secret and guarantees that its employees or other persons under its responsibility who are involved in the execution of the agreement shall also maintain their obligation to observe secrecy.
3. The obligation of confidentiality shall not apply if O.E.M. as a result of legislation and regulations or a judicial decision is obliged to disclose the confidential information and cannot rely on a lawful privilege or a privilege permitted by the court. This exception also applies to employees and other persons referred to in the previous paragraph.
4. If O.E.M. maintains a privacy statement, the information mentioned therein shall be exclusively used in accordance with the provisions of this statement.

Article 8: Delivery, delivery terms

1. Agreed delivery terms shall never be considered as strict deadlines. If O.E.M. fails to meet its delivery obligations in full or on time, the Other Party must give notice of default to him and grant reasonable time to meet these delivery obligations at a later date.
2. Based on agreements with Consumers, the items ordered via the website shall be delivered 30 days after the order was placed at the latest. When delivery within this term is impossible, O.E.M. shall notify the Consumer hereof as soon as possible. The Consumer shall then be able to claim back any advance payments within 1 week after this notification. If the Consumer makes use of this possibility, O.E.M. shall pay back the amount paid by the Consumer within 14 days after the Consumer has requested repayment.
3. O.E.M. is entitled to deliver in phases, whereby each partial delivery may be invoiced separately.
4. The risk concerning the items to be delivered shall pass to the Other Party at the time of delivery. This is the moment that these items to be delivered will leave the premises, the warehouse or the shop of O.E.M., or the moment that O.E.M. has informed the Other Party that it may collect the items.
5. Contrary to the previous paragraph, the moment of delivery for Consumers is the moment that the items are in fact at their disposal.
6. Dispatch or transport of the items shall take place at the expense and risk of the Other Party in a manner to be decided by O.E.M.. O.E.M. is not liable for any damage of whatever nature – whether or not to the items themselves – that is related to the dispatch or the transport.
7. Contrary to the previous paragraph, for Consumers the dispatch or transport of the items shall take place at the risk of O.E.M., but at the expense of the Consumer.
8. If it appears impossible, due to a cause within the risk area of the Other Party, to deliver the items ordered (in the agreed manner) to the Other Party, or if these items are not collected, O.E.M. shall have the right to store the items at the expense and risk of the Other Party. The Other Party should enable O.E.M. after giving notice of the storage, within a term to be fixed by O.E.M., to deliver the items within the term fixed or collect the items within this term.
9. If the Other Party still fails to meet its purchase obligation after the term referred to in the previous paragraph, it shall be immediately in default. O.E.M. shall then have the right to fully or partially terminate the agreement with immediate effect by a written statement and to sell the items to third parties without O.E.M. being obliged to compensate any damage, cost or interest arising from this. The aforesaid shall not affect the Other Party’s obligation to compensate any (storage) costs, loss due to delay, lost profits or any other damage or the right of O.E.M. to claim fulfillment at a later date.
10. An agreed delivery term will not take effect until the moment that O.E.M. has received all information required for the delivery and the possible agreed (advance) payment of the Other Party. If delay arises from this, the delivery term shall be extended accordingly.

Article 9: Complaints and returns

1. The Other Party is obliged to check the delivered items immediately after receipt and to state any visible failures, defects, damage and/or deviations in numbers, on the consignment note or on the accompanying note. In the absence of a consignment note or an accompanying note, the Other Party must report the failures, defects etc. within 2 working days after receipt of the items to O.E.M., followed by a written confirmation thereof. In the absence of such a report, the items are deemed to have been received in good condition and to meet the agreement.
2. Other complaints must be reported to O.E.M. in writing immediately after discovery – yet ultimately within the agreed guarantee period. The Other Party shall bear all risks of failing to report directly. If no explicit guarantee period has been agreed, the period of one year following delivery shall apply.
3. If a complaint has not been lodged with O.E.M. within the terms referred to in the previous paragraphs, it is not possible to make a claim under the agreed guarantee.
4. Items ordered shall be delivered in the (wholesale) packaging in stock at O.E.M.’s and/or the minimum quantities or numbers. Small differences in view of specified measures, weights, numbers, colours etc., acceptable within the industry, are not considered as failures on the part of O.E.M.. In such event it is not possible to make a claim under the guarantee.
5. Complaints shall not suspend the Other Party’s payment obligations.
6. The previous paragraph does not apply to the consumer.
7. The Other Party must give O.E.M. the opportunity to investigate the complaint and must provide all information to O.E.M. that is relevant for the complaint. If the items need to be returned for investigating the complaint, this will be at the expense of the Other Party unless the complaint appears well-founded. The transport risk will always be borne by the Other Party.
8. In all cases, returning the items shall take place in a manner to be determined by O.E.M. and in the original packaging or deposit packaging.
9. No complaints can be lodged in respect of imperfections in or characteristics of items produced from natural materials, if these imperfections or characteristics are inherent to the nature of these materials.
10. No complaints can be lodged about discolourations and small colour deviations.
11. No complaints can be lodged about items that have changed in nature and/or composition or that have been fully or partially treated or processed.

Article 10: Garantees

1. O.E.M. shall ensure that the agreed deliveries are carried out appropriately and in accordance with the standards applicable in its sector, but shall never give further guarantee in respect of these deliveries than explicitly agreed between parties.
2. O.E.M. shall be responsible during the guarantee period for the usual quality and reliability of the items delivered.
3. If the manufacturer or supplier provides a warranty for the items delivered by O.E.M., this warranty shall apply in the same manner between the parties. O.E.M. shall inform the Other Party in this regard.
4. Subject to the provisions in the previous paragraph of this Article, O.E.M. shall not guarantee any statements or promises by the manufacturer or supplier of the supplied item, for example regarding performances, such as capacity, fuel consumption, CO2 emissions, etc.
5. If the purpose for which the Other Party wishes to treat, process or use the items differs from the customary use of these items, O.E.M. shall only guarantee that the items are suitable for this purpose if it has confirmed so in writing to the Other Party.
6. No claim can be made under the guarantee until the Other Party has paid the price agreed for the items.
7. The previous paragraph does not apply to the consumer.
8. If the Other Party rightly makes a claim under the guarantee, O.E.M. shall take care of the repair or replacement of the items - at its own discretion - or refund or reduce the agreed price. If there is any additional damage, the provisions set out in the Liability Article of these General Terms and Conditions shall apply.
9. Contrary to the previous paragraph, the Consumer may choose between the repair or replacement of the items, unless this cannot reasonably be required from O.E.M.. Instead thereof, the consumer may at all times terminate the agreement by written statement or desire a discount on the agreed price.

Article 11: Liability

1. O.E.M. shall accept no liability other than the guarantees explicitly agreed or given by O.E.M..
2. Subject to the provisions of the previous paragraph, O.E.M. is only liable for direct damage. Any liability of O.E.M. for consequential damage such as trading losses, loss of earnings and/or losses sustained, damage caused by delay and/or personal or bodily injury shall be expressly excluded.
3. The Other Party must take all measures needed to prevent or limit the damage.
4. If O.E.M. is liable for the damage suffered by the Other Party, O.E.M.’s liability for compensation shall at all times be restricted to the maximum amount paid by the insurer where appropriate. If the insurer does not pay or if the damage is not covered by the insurance taken out by O.E.M., O.E.M.’s liability for compensation shall be limited to the invoice amount of the delivered items.
5. The Other Party must sue O.E.M. within 6 months at the latest after the damage it has suffered has become known to it or should have become known to it.
6. Contrary to the previous paragraph, a period of 1 year applies to the Consumer.
7. O.E.M. is not liable and the Other Party cannot make a claim under the applicable guarantee, if the damage has arisen due to:
a. improper use or use contrary to the purpose for which the items delivered were intended or the directions, advice, operating instructions, leaflets, etc. provided by or on behalf of O.E.M.;
b. incompetent safekeeping (storage), maintenance or use of the items;
c. errors or incompletenesses in the information provided to O.E.M. by or on behalf of the Other Party.
d. repairs or after repairs or alterations that have been made by or on behalf of the Other Party;
e. normal wear and tear, erosion or corrosion;
f. obsolescence and/or impairment of the items due to influences from outside other than influences that the items should normally be able to withstand.
g. instructions or directions from or on behalf of the Other Party;
h. due to the choice of the Other Party, which deviates from O.E.M.’s advice and/or what is customary;
i. the choice made by the Other Party in respect of the items to be delivered.
j. repairs or other work or processing being carried out on the items delivered by or on behalf of the Other Party without express, prior, written approval from O.E.M.
2. The Other Party is fully liable for all damage arising from this in all cases listed in the previous paragraph, and indemnifies O.E.M. explicitly against any claims from third parties to compensate this damage.
3. The limitations of the liability stated in this article shall not apply if the damage is due to intent and/or recklessness by O.E.M. or its supervisory staff on a management level or if mandatory legal provisions oppose this. Only in these cases shall O.E.M. indemnify the Other Party against any third party claims.

Article 12: Payment

1. O.E.M. is always entitled to require (partial) advance payment or any other security for payment by the Other Party.
2. Payment of a purchase from the webshop must be made according to the manner indicated on the website. Payment in any other way is only permitted if parties have explicitly agreed so in writing.
3. Payment for purchases other than purchases via the webshop is made in cash on delivery/order. If parties have agreed payment after receipt of an invoice, payment must take place within an expiry period of 14 days after the invoice date, unless parties have agreed a different payment term in writing. The correctness of an invoice is established if the Other Party has not objected against it within this payment term.
4. If an invoice is not fully paid after expiry of the term referred to in the previous paragraph or if it was not possible to pay the amount by direct debit, the Other Party is due to O.E.M. a default interest of 2% per month, to be calculated cumulatively over the principal sum. Parts of a month are computed as a full month.
5. If the Other Party still fails to pay after receiving notice, O.E.M. will furthermore have the right to charge the extrajudicial collection costs to the Other Party.
6. The extrajudicial collection costs referred to in the previous paragraph amount to the following in respect of principal sums of maximum € 25,000.00:
a. fifteen per cent of the amount of the principal sum for the first € 2,500.00 of the demand (with a minimum of € 40.00);
b. ten per cent of the amount of the principal sum over the next € 2,500.00 of the demand;
c. five per cent of the amount of the principal sum over the next € 5,000.00 of the demand;
d. one per cent of the amount of the principal sum over the next € 15,000.00 of the demand.
7. If the principal sum exceeds € 25,000, O.E.M. shall have the right to charge the extrajudicial collection costs to the Other Party over the first € 25,000.00 in accordance with the previous paragraph and to charge extrajudicial collection costs of 10% on that surplus to the Other Party.
8. For calculating the extrajudicial collection costs, O.E.M. shall after one year be entitled to increase the principal sum of the demand by the cumulatively built up late payment interest in that year according to paragraph 4 of this article.
9. In case of full non-payment by the Other Party, O.E.M. shall have the right to terminate the agreement without further notice of default by a written statement or to suspend its obligations under the agreement until the Other Party has made full payment or provided appropriate security. O.E.M. shall also have the aforementioned right of suspension if it has legitimate grounds to doubt the Other Party’s creditworthiness even before the Other Party enters into default regarding payment.
10. Payments made by the Other Party will first be deducted by O.E.M. from all interest and costs due and then from the due and payable invoices that have been outstanding longest, unless the Other Party has stated in writing on payment that it concerns a later invoice.
11. a. The Other Party may not deduct any claims of O.E.M. from any reclamations that it has on
O.E.M.. The aforesaid also applies if the Other Party applies for a (temporary) suspension of payment or is declared bankrupt.
b. The provision under paragraph a. does not apply to agreements with the Consumer.

Article 13: Retention of title

1. O.E.M. shall retain title of all items delivered and to be delivered up until the point at which the other party has completely fulfilled all payment obligations towards O.E.M..
2. The payment obligations referred to in the previous paragraph consist of payment of the purchase price of the items, increased by claims relating to work performed in connection with that delivery, as well as claims relating to any damage due to the Other Party’s attributable failure to meet its obligations, including payment of damages, extrajudicial collection costs, interest and possible penalties.
3. If this refers to the delivery of identical, non-individualized items, the consignment of items relating to the oldest invoice shall be considered to have been sold first. Therefore, retention of title always remains with the items delivered that are still in stock, in the shop and/or form a part of the inventory and equipment of the Other Party on invoking retention of title.
4. All items in which title is retained, may not be sold on by the Other Party in the framework of the ordinary business operations, unless it has also stipulated retention of title with its suppliers to the items delivered.
5. As long as the title is retained in the items delivered, the Other Party may not pledge the items in any manner or bring items under the (actual) control of a financer by means of lists containing items pledged.
6. The Other Party must notify O.E.M. immediately if third parties pretend to have ownership or other rights to the items in which title is retained.
7. The Other Party must safekeep the items carefully and as identifiable property of O.E.M. for as long as title is retained in them.
8. The Other Party has to take out a business interruption or home contents insurance to ensure that the items delivered which are subject to retention of title are included in the policy and the Other Party will allow O.E.M. inspection on demand into the insurance policy and the accompanying proofs of premium payments.
9. If the Other Party contravenes the provisions of this article or if O.E.M. claims retention of title, O.E.M. and its employees shall have the irrevocable right to enter the Other Party’s premises and take back the items subject to retention of title. This applies without prejudice to O.E.M.'s entitlement to compensation of damage, lost profit and interest and the right to terminate the agreement without any notice of default by a written statement.

Article 14: Bankruptcy, loss of power to dispose of property, etc.

1. O.E.M. always has the right to terminate the agreement without any notice of default by a written statement to the Other Party, at the time when the Other Party:
a. is declared bankrupt or files for bankruptcy;
b. applies for (temporary) suspension of payment;
c. is affected by enforceable seizure;
d. is placed under guardianship or judicial supervision;
e. otherwise loses the power to dispose of its property or loses legal capacity regarding all or part of its assets.
2. The Other Party must always notify the guardian or administrator of the (contents of the) agreement and these General Terms and Conditions.

Article 15: Force majeure

1. In the event of force majeure on the part of the Other Party or O.E.M., O.E.M. shall have the right to terminate the agreement by a written statement to the Other Party or to suspend the fulfillment of its obligations towards the Other Party for a reasonable term without being obliged to pay any compensation.
2. Force majeure with respect to O.E.M. in the context of these General Terms and Conditions shall include: a non-culpable shortcoming by O.E.M., a non-culpable shortcoming of third parties or suppliers engaged by O.E.M. or other serious grounds on the part of O.E.M..
3. Circumstances which are considered force majeure on the part of O.E.M. include: war, revolt, mobilization, riots at home and abroad, government measures, strikes within the company of O.E.M. and/or of the Other Party, or a threat of these and other circumstances, disruption of existing exchange rates at the time the agreement was concluded, operational failures due to fire, burglary, sabotage, power failure, internet or telephone failures, natural phenomena, (natural) disasters and suchlike, as well as transport problems and delivery problems arisen from weather conditions, roadblocks, accidents, and import and export hindering measures.
4. If force majeure occurs when only part of the agreement has been executed, the Other Party shall in any case be obliged to fulfill its obligations towards O.E.M. until that moment.

Article 16: Cancellation, suspension

1. The provisions referred to in this Article are not applicable to termination within the reconsideration period as provided in Article 4 of these General Terms and Conditions.
2. If the Other Party wishes to cancel the agreement prior to or during the execution thereof, it shall be due compensation to be further determined by O.E.M.. This compensation shall comprise all costs already incurred by O.E.M. and its damage suffered due to the cancellation, including lost profits. O.E.M. is entitled to fix the aforesaid compensation and - at its discretion and dependent on the deliveries already made - to charge 20 to 100% of the agreed price to the Other Party.
3. The Other Party is liable towards third parties for the consequences of the cancellation and indemnifies O.E.M. against any claims from third parties arising from this.
4. O.E.M. is entitled to settle the amounts paid by the Other Party with the compensation due by the Other Party.
5. Should the execution of the agreement be suspended at the request of the Other Party, the costs incurred until that moment shall be immediately due and payable and O.E.M. will have the right to charge these to the Other Party. Furthermore, O.E.M. shall have the right to charge to the Other Party all costs incurred or to be incurred during the suspension period.
6. If the execution of the agreement cannot be resumed after the agreed suspension period, O.E.M. shall have the right to terminate the agreement by a written statement to the Other Party. If the execution of the agreement is resumed after the agreed suspension period, the Other Party must compensate any costs of O.E.M. possibly arising from the resumption.

Article 17: Applicable law/jurisdiction

1. The agreement entered into between O.E.M. and the Other Party shall be governed exclusively by Dutch law.
2. The applicability of the Vienna Sales Convention (CISG) is explicitly excluded.
3. Any disputes shall be submitted to the competent court in the place where O.E.M. is established, although O.E.M. shall always retain the right to submit a dispute to the competent court in the place where the Other Party is established.
4. The Consumer may at all times choose to submit the dispute to the legal competent court, unless he makes his choice known to O.E.M. in time. The term “in time” shall mean: within one month of O.E.M. informing the Consumer in writing if its intent to have the dispute adjudicated by the court in the district where it has its registered office.
5. If the Other Party is established outside the Netherlands, O.E.M. shall have the right to choose to submit the dispute to the competent court in the country or the state where the Other Party is established.

Date: March 11, 2012

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