• How do i register?
• I can't log in?
• I want to order but i want to now what the deliver time will be.
• What are the shippingtimes?
• The delivery takes to long... where is my order?
• I did make a payment but i don't now if you recieved it.
• Is it secure to pay online?
• Can I pay with a credit card?
• Can i pay by banktransfer?
• What is the status of my order?
• Can i return parts?
• I can't find the parts that i need.
• Can i track my order?
• Can i combine orders or add items to an order?
• Do you have my parts on stock?
• What are superseeded parts?
• I want to order a part but there is no price mentioned on the website?
• Are aftermarket parts of good quality?
• If i want to buy an accessory or other part do i have to adapt the bike for it?
• I placed an order but the payment failed. what to do?
• Can I get freight costs cheaper because I only have a small article order?

  
  

How do i register?

Create your account through this form, fill in all information, after completing registration you can log in
with your e-mail adres and password.

 

I can't log in?

If you can not log in check if your computer accepts cookies.
You can also delete all cookies and try it again.
Check if you have the right e-mail adres and password.
If you enter an incorrect password, you will see the following error : Login Unsuccesfull.
You can click on the link below that error to have your password sent.

 

I want to order but i want to now what the deliver time will be.

Delivery times after recieving the payment.
- All Oem parts (except Cagiva) : 5 - 7 working days.
- Cagiva parts : 15 working days
- Spare parts : 5 - 7 working days
- Street accesoires (except fairing parts) : 5 - 7 working days
- Fairing parts, Cowling parts, Colour parts : 10 - 15 working days.
- Custom parts : 4 - 6 working days
- Scooterparts on-line : 3 - 5 working days

 

What are the shippingtimes?

After recieving the goods at our warehouse the shippingtimes will be:
- Ups***/ Seabourne-Express* : 2 - 3 days (www.ups.com)
- Dpd** : 3 - 4 days (www.dpd.net)
- Tpg post* : 3 - 18 days (www.tracktrace.nl)

*** Very Fast in all countries and always recieving track trace number by e-mail.
** Can be fast in some european countries , track number only on request
* Cheap but slow in all countrys all risks for delivery are for the customer, and not trackable,
you can only see the shipmentdate.

 

The delivery takes to long... where is my order?

Sometimes almost all components within your order are on stock, but there still lacks an article.
This article will be delivered later, and that order will then be sent at the time that it is complete.
If you would like to know when the order arrives go to order history and click on the
'where is my order'-link. Then you an answer within 24 hours.

 

I did make a payment but i don't now if you recieved it.

You always get a confirmation of payment by email,
so you know that we have received your payment and you can assume that your order will be delivered
within the prescribed period.

 

Is it secure to pay online?

Transactions are rendered secure by the Ogone payment system (www.ogone.com).
All information exchanged to process the payment is encrypted using the SSL protocol.
These data cannot be detected, intercepted or used by third parties, and are not kept on our computer
systems either. Also you can order by paypal. the have also a sucure system.

 

Can I pay with a credit card?

Yes, that is always possible. After cheking out you can choose between 3 cards
American express, Mastercard and Visa card.
Then you can fill in the details and all will be handled by Ogone or Paypal.

 

Can i pay by banktransfer?

Yes, that is possible but it takes longer than a payment by credit card.
It can take about 3 to 5 days depending on your country.

 

What is the status of my order?

You can find the order history you need, after your ordernumber is a
link with (where is my order) If you click this link you will be
informed within 24 hours. This is only during working days at the
weekends we are closed.

 

Can i return parts?

Before cancelling an order, please bear in mind that OEM must restock
the products and charges a 32% restocking fee for that.
If the part is wrong so it means that the part is not as it should be.
You can send an RMA request.

 

I can't find the parts that i need.

If the article is not on the website, unfortunately we can not deliver.

 

Can i track my order?

Yes you can, but only by Seabourne or Ups and DPD. Not by TNT TPG.

 

Can i combine orders or add items to an order?

We can add parts to an existing order, but only within 6 hours after the order was placed,
we will recalculate your shipping and send the left over back to you.
After those 6 hours we can not add parts to an order, you have to create a new order.

 

Do you have my parts on stock?

All the items listed on this website are per definition available.
We either keep them on stock or order it by our manufacturer.

 

What are superseeded parts?

Those are parts that the manufacturer changed for other items (partnumbers) but per
difintion are the same. It the superseeded part is more expensive we will contact you and
you may choose to have the new part or cancel the order.

 

I want to order a part but is no price mentioned on the website?

If there is no price behind a part you can not order it, in most cases the the part is no longer available.

 

Are aftermarket parts of good quality?

Yes, aftermarket parts are of good quality and their quality has long been proven.
So you can absolutly buy an aftermarket product for your engine.

 

If i want to buy an accessory or other part do i have to adapt the bike for it?

If you buy a accessorie or an other item then you may have to adapt your
bike, most of our accessories are easy to install and there is also a
guide with it. Our accessories are of high quality but must be properly mounted.

 

I placed an order but the payment failed. what to do?

At the moment you enter an order with us you always get a confirmation even if you did not pay it.
No problem, just enter the order one more time until the payment is successful.
We will delete the unpaid order in our system, even though it will show up in your order history.

 

Can I get freight costs cheaper because I only have a small article order?

Unfortunately, this is not possible because different countries have a minimum load that is calculated.
Also we have some cheap freight options removed as these packages are often lost.
So you can only choose the more expensive carriers by some countries.
You can choose the carriers on the paymant page of the shoppingcart.

UPS / Seabourne Express - Very Fast in all countries and always receiving track route number by e-mail.
DPD / DHL - Can be fast in some european countries, track number only on request Max load 30 kg 1 box
TPG / TNT - Cheap but slow in all countrys all risks for delivery are for the customer, and not trackable,
you can only see the shipment date

You can contact us by telephone or fax:

Our business times are:
Tuesday till Friday 10.00 till 12.00 and 15.00 till 17.00

OEM Motorparts
Lutterveldweg 5a
4005 LD Tiel
The Netherlands

* Do NOT return goods to this address, if you need to return goods, you need to contact us first for a RMA
(Return Material Number) by using the RMA form.
All goods returned without a valid RMA number will be refused!